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Admin Coordinator
19000269 Requisition #
To actively assist IT to manage information critical to sustainable support of IT applications and related services used by flydubai. 
The IT Coordinator will ensure that flydubai IT maintains the accurate information on applications, vendor relationships and billing details, whilst continuously highlight expiry of contracts well in advance; improve reliability of information held, or maintainability; extend life of applications and services in a timely manner; coordinates with relevant stakeholders; verifies billing as per contract to reduce cost; reduce risk and liability.


Key Activities 

1. Maintains list of applications used by flydubai with relevant information, so that accurate / up-to-date central repository is maintained.
2. Maintains all IT contracts, so that accurate / up-to-date central repository is maintained for contracts.
3. Prepares monthly report highlighting 3rd party applications, whose Annual Licenses and Maintenance Charges will expire during the next 3 months.   
4. Coordinates with relevant stake holders to ensure that timely renewal takes place, so that continuity of IT applications and services are guaranteed. 
5. Prepares monthly report highlighting IT contracts, which will expire during the next 6 months.   
6. Carries out regular reviews to ensure that contracts and Licenses are renewed at least two months in advance.  
7. Maintain list of projects, which are given to IT strategic development partners in a timely manner and provide analysis of cost and effort of the same at agreed intervals.
8. Manage Service Improvements Requests and ensures that Business Alignment team and other IT personnel are working on requests based on the Operational criticality of each request.  
9. Maintain register of Service Improvement Requests (SIR) and ensure that information held is accurate and are readily available.
10. Coordinate with Business Alignment and Project Management Office to ensure that SIR and Projects registers are up-to-date.
11. Report statistics on SIRs and projects on a weekly basis and ensures the same is made available to IT senior management on every Sunday.
12. Assists in gathering information for budget preparation. 
13. Maintains invoice records and prepares cross check reconciliations with IT Software / Contracts Register. 
14. Generates ageing report on SIRs and highlight exceptions.
15. Maintains record of all Change Review Board (CRB) submissions and decisions.
16. Ensures required information regarding CRB decisions are communicated in a timely manner.
17. Organizes holding of common information and guidelines within IT centrally, so that one consistent view is accessible by all IT personnel.  
18. Work closely with Senior Manager IT to ensure that all tasks (IT risk register, IT Technology roadmp etc) within IT, which are of strategic nature, are addressed and tracked for timely completion.
19. Generates agreed reports in a timely manner and ensure that timely action is taken within IT

Minimum Qualification

High School diploma or equivalent
Significant working experience with Microsoft tools, especially Microsoft Excel.


Experience of at least 2 years working as IT support, showing experience of systems, support, diagnostic and resolution.

Knowledge / Skills

Proven ability to maintain information consistently, analyzing and reporting metrics.
Proven experience in communicating effectively (Oral and written) 
Experience in working independently with minimum supervision as per agreed framework.  
Experience in coordinating with stakeholders diplomatically to meet job role responsibilities.
Significant experience in using of Microsoft Excel and Word is mandatory.
Awareness on SharePoint will be an advantage.
IT background will be beneficial. 
Experience in using of Microsoft Visio and PowerPoint will be beneficial.


Customer Focus
Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)

       Warning on Recruitment Fraud

          flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                  recently, claiming to be offers of employment from flydubai.

          These offers often look legitimate and may include job descriptions, salary, and benefit details.

          The offers then direct recipients to provide bank account details.

          Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to.

           flydubai does not send emails, letters or other messages requesting your bank account details

           in order to process documents. flydubai will also never refer you to a third party to process                        applications or visas. Official communications from flydubai will only come from an email  

           address ending in @flydubai.com and job opportunities with flydubai are advertised on

           flydubai’s websites.

           If you receive any e-mail, letter or other message which you have not requested or are

           expecting and it purports to be from flydubai, please contact us at letstalk@flydubai.com and                    include the subject line “Recruitment Fraud” to confirm the authenticity of the message.

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