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Airport Services Agent - Baggage Claims

Airport Services Agent - Baggage Claims
18000343 Requisition #
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Assists the central baggage claims supervisor with the smooth running of the department. The agent will monitor and manage tracing queues and update and manage records in world tracer. Agent will proactively manage tracing activity and liaise with customers for delivery or for support in making a claim for lost or damaged baggage. Act as Supervisor in their absence.     

Key Activities
1. Complete a pattern of intense tracing in advance of moving a file to settlement to ensure full search has been completed. 
2. Assist in the development of monthly reports, and coordinate their production and distribution.
3. Support and assist the Supervisor with completion of files required for final settlement once bags is considered lost, ensuring the customer provides all the required data.
4. Manage interaction with passengers in person, via email or telephone supporting the customer through the claim or re-patriation process.
5. Ensure that full records are maintained, and that all data bases are updated with appropriate details.
6. Work closely with finance in ensuring the efficient flow of accounting and financial information when a claim is being processed. 
7. Responsible for baggage claim file construction and inclusion of all required documents.
8. Support DXB Baggage services department as required.
9. Act as a liaison with network outstations in completion of lost and damaged files.

Minimum Qualification

High School Diploma


Minimum of 2 years customer contact experience

Knowledge / Skills

Understanding of WorldTracer
Knowledge of Word and Power Point

Additional Requirements

English and or Russian / Arabic
•       MS Office and other systems


Customer Focus
Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)

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           address ending in @flydubai.com and job opportunities with flydubai are advertised on

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Someone applied to the Airport Services Agent - Baggage Claims position. About a minute ago
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