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Airport Services Agent - Baggage Claims

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Airport Services Agent - Baggage Claims
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18000343 Requisition #
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Assists the central baggage claims supervisor with the smooth running of the department. The agent will monitor and manage tracing queues and update and manage records in world tracer. Agent will proactively manage tracing activity and liaise with customers for delivery or for support in making a claim for lost or damaged baggage. Act as Supervisor in their absence.     

KEY ACCOUNTABILITIES
 
Key Activities
 
1. Complete a pattern of intense tracing in advance of moving a file to settlement to ensure full search has been completed. 
2. Assist in the development of monthly reports, and coordinate their production and distribution.
3. Support and assist the Supervisor with completion of files required for final settlement once bags is considered lost, ensuring the customer provides all the required data.
4. Manage interaction with passengers in person, via email or telephone supporting the customer through the claim or re-patriation process.
5. Ensure that full records are maintained, and that all data bases are updated with appropriate details.
6. Work closely with finance in ensuring the efficient flow of accounting and financial information when a claim is being processed. 
7. Responsible for baggage claim file construction and inclusion of all required documents.
8. Support DXB Baggage services department as required.
9. Act as a liaison with network outstations in completion of lost and damaged files.
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

High School Diploma

Experience

Minimum of 2 years customer contact experience

Knowledge / Skills

Understanding of WorldTracer
Knowledge of Word and Power Point

Additional Requirements

English and or Russian / Arabic
•       MS Office and other systems

CORE COMPETENCIES

Customer Focus
Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)

       Warning on Recruitment Fraud

          flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                  recently, claiming to be offers of employment from flydubai.


          These offers often look legitimate and may include job descriptions, salary, and benefit details.

          The offers then direct recipients to provide bank account details.


          Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to.


           flydubai does not send emails, letters or other messages requesting your bank account details

           in order to process documents. flydubai will also never refer you to a third party to process                        applications or visas. Official communications from flydubai will only come from an email  

           address ending in @flydubai.com and job opportunities with flydubai are advertised on

           flydubai’s websites.

           If you receive any e-mail, letter or other message which you have not requested or are

           expecting and it purports to be from flydubai, please contact us at letstalk@flydubai.com and                    include the subject line “Recruitment Fraud” to confirm the authenticity of the message.

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Someone applied to the Airport Services Agent - Baggage Claims position. About a minute ago
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