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Cargo Operations Senior Supervisor

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Cargo Operations Senior Supervisor
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19000028 Requisition #
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Responsible for safety and security of daily cargo and mail operations in a shift pattern. Will need to perform multi-skilled tasks to provide reliable and cost-effective cargo and mail services to customers while overseeing services provided by external service providers throughout the network.

KEY ACCOUNTABILITIES
 
Key Activities

1. Leading a large team of operations staff deployed in shifts at the Dubai Airport and Dubai World Central Airport, in order to process cargo, courier and mail globally, on the flydubai Cargo network while protecting and enhancing system-wide Cargo revenue generation objectives. 
2. Responsible for managing operational efficiencies, optimizing the capacity usage, conforming to safety, security standards and maintaining schedule integrity, to provide the highest level of service quality standards on a 24/7 shift basis.
3. Continuously develops process improvements within export and import cargo services, in close cooperation with the key stakeholders.
4. Liaises with the GHA to encourage ongoing communication and promote desired service levels
5. Analyse situation, identify cause and take critical decisions in the absence of Managers.
6. Drive operational excellence with contracted vendors by managing key performance indicators and service levels
7. Conduct/attend regular meetings with internal and external departments and entities to achieve tangible outcomes
8. Perform regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified
9. Participate in audits, assessments and any projects and take the required follow up actions
10. Ensure clear communication of flydubai cargo notices to all team members and suppliers is disseminated and understood
11. Liaise with Postal Operators and Ground Handling Agents to receive and deliver postal mail as planned.
12. Ensure Cargo, Courier and Mail handling activities are undertaken in compliance with flydubai Safety and Security policies. 
13. Monitor operational performance of various special cargo products e.g. Pharmaceuticals, live animal, dangerous goods, valuable, postal mail etc according to the company and industry standards on safety, security and electronic documentation e.g. E-AWB handling
14. Support the implementation of the local/regional operations business plan.
15. Support the implementation of local/regional measures meant for the support of the worldwide cargo handling strategy.
16. Assists in the analysis of cost/budget achievements/service element and performance.
17. Recommend and conduct coaching for cargo team members and act as the designated trainer when required.
18. Attend loadability requests for outsized packages and support the supervisors in decision making.
19. Escalate IT related issues and non-compliances to Managers when observed.
20. Intercept and take decisions on queries and clarifications sought by load controllers, operating crew or any other stake holders to achieve operational efficiencies
21. Analyze daily load and provide feedback to Managers.
22. Demonstrate leadership and lead by example in accordance with flydubai core values
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

University Degree or equivalent

Experience

Minimum of 8 years in a similar role in an Airline or GSSA 
At least 5 years in Air Cargo Operation with supervisory/management experience.

Knowledge / Skills

Knowledge of Air Cargo, Courier and Postal Mail related procedures and policies.
Knowledge of MS Office applications 
Successful completion of an Air Cargo related course would be a distinct advantage.

Certificate / License required

Valid UAE Driving License
IATA Dangerous Goods Regulations (CAT 6)
Safety Management System
Aviation Security & Safety Management

Additional Requirements

Must be fluent in written and spoken English, knowledge of Arabic desirable. 


CORE COMPETENCIES

Customer Focus
Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)

       Warning on Recruitment Fraud

          flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                  recently, claiming to be offers of employment from flydubai.


          These offers often look legitimate and may include job descriptions, salary, and benefit details.

          The offers then direct recipients to provide bank account details.


          Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to.


           flydubai does not send emails, letters or other messages requesting your bank account details

           in order to process documents. flydubai will also never refer you to a third party to process                        applications or visas. Official communications from flydubai will only come from an email  

           address ending in @flydubai.com and job opportunities with flydubai are advertised on

           flydubai’s websites.

           If you receive any e-mail, letter or other message which you have not requested or are

           expecting and it purports to be from flydubai, please contact us at letstalk@flydubai.com and                    include the subject line “Recruitment Fraud” to confirm the authenticity of the message.

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