Commercial Systems Officer (IDC)

Behind the Scenes
16000703 Requisition #
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The Commercial Systems Officer will implement and manage assigned commercial systems for flydubai. To facilitate formulation of system requirements with the end users and translate them as user requirement specifications to the vendors, support the external IT teams while development and implementation final solution. Manage efficient use of existing systems and perform system administration function.


Key Activities

1. Liaise with vendor’s to report defects and prioritise them so that system functionality is corrected.

2. Monitor revenue and payment related systems to ensure revenue reconciliation and financial settlement happens as per set frequency.

3. Analyse and improve business processes based on industry standards and own experience.

4. Raise Enhancement Requests with vendor to improve system behaviour and reduce manual effort.

5. Liaise with the various user groups to ensure all issues faced from a commercial system perspective are identified and addressed in a timely manner.

6. Evaluate new technologies and industry best practices to incorporate into systems.

7. Identify and prioritise enhancements, take them through the Change Management Process and get them implemented in systems.

8. Test system functionality and new releases as per industry standard testing methods, ensuring adherence to user requirements.

9. Manage system configuration, behaviour and User Access Rights as per industry standards like PCIDSS.

10. Provide reports to team leader regarding system performance and behaviour.

11. Set up triggers and alerts in system to monitor and prevent revenue loss.



Minimum Qualification

• Bachelor’s Degree


• A minimum of 2 years’ experience in the Airline business

Knowledge / Skills

• In-depth knowledge of Industry practices and procedures

• Good knowledge of System Maintenance/Management processes

• Good Knowledge of GDS and Online Booking Portals

• Demonstrable knowledge of Software Maintenance Activities such as Testing, Change Management and Impact Analysis, Release Management, Scope Management


• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                 recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to. flydubai does not send emails, letters or other messages                   requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in and job opportunities with

flydubai are advertised on flydubai’s websites.

If you receive any e-mail, letter or other message which you have not requested or are expecting               and it purports to be from flydubai, please contact us at and include the                 subject line “Recruitment Fraud” to confirm the authenticity of the message.

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