Group Reservations Coordinator (IDC)

Behind the Scenes
16000705 Requisition #
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To support group bookings strategies and processes in order to maximize passenger revenues while ensuring agreed SLAs are achieved.


Key Activities

1. To maintain agreed SLA on the response of all Adhoc and Series group requests through GMS and emails of 90% response within 2 hours.

2. Provide first level support to end users on all Group Reservations related queries

3. Support testing on new versions of the Group Reservations system provided by the vendors

4. Prepare periodic/ Adhoc reports for use by commercial business development managers and other sections

5. Respond to phone calls/emails in a timely and professional manner ensuring service quality levels are maintained at all times



Minimum Qualification

• High School Diploma


• A maximum of 2 years’ customer service experience preferably in the in airline industry


• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                 recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to. flydubai does not send emails, letters or other messages                   requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in and job opportunities with

flydubai are advertised on flydubai’s websites.

If you receive any e-mail, letter or other message which you have not requested or are expecting               and it purports to be from flydubai, please contact us at and include the                 subject line “Recruitment Fraud” to confirm the authenticity of the message.

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