Group Reservations Coordinator (IDC)
- 16000705 Requisition #
- Fri 09 Sep 05:00 Post Date
To support group bookings strategies and processes in order to maximize passenger revenues while ensuring agreed SLAs are achieved.
1. To maintain agreed SLA on the response of all Adhoc and Series group requests through GMS and emails of 90% response within 2 hours.
2. Provide first level support to end users on all Group Reservations related queries
3. Support testing on new versions of the Group Reservations system provided by the vendors
4. Prepare periodic/ Adhoc reports for use by commercial business development managers and other sections
5. Respond to phone calls/emails in a timely and professional manner ensuring service quality levels are maintained at all times
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
• High School Diploma
• A maximum of 2 years’ customer service experience preferably in the in airline industry
• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
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