Group Reservations Coordinator (IDC)

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16000705 Requisition #
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To support group bookings strategies and processes in order to maximize passenger revenues while ensuring agreed SLAs are achieved.

KEY ACCOUNTABILITIES

Key Activities

1. To maintain agreed SLA on the response of all Adhoc and Series group requests through GMS and emails of 90% response within 2 hours.

2. Provide first level support to end users on all Group Reservations related queries

3. Support testing on new versions of the Group Reservations system provided by the vendors

4. Prepare periodic/ Adhoc reports for use by commercial business development managers and other sections

5. Respond to phone calls/emails in a timely and professional manner ensuring service quality levels are maintained at all times


Qualifications:


MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• High School Diploma

Experience

• A maximum of 2 years’ customer service experience preferably in the in airline industry

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)
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