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Learning & Development Facilitator

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Learning & Development Facilitator
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21000175 Requisition #
Thanks for your interest in the Learning & Development Facilitator position. Unfortunately this position has been closed but you can search our 13 open jobs by clicking here.
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
 
Minimum Qualification 
 
• A bachelor’s degree or equivalent value graduate diploma will be an advantage.
 
Experience
 
• A minimum total of 5 years working experience in the service industry with at least 3 years in a full time customer care / service providing role.
• At least 3 years’ experience in training and workplace coaching role is an advantage
• Experience within the Aviation industry is an advantage
 
Knowledge / Skills 
 
• Demonstrable knowledge of training processes, adult learning theories and instructional design principles.
• Knowledge of Learning Management Systems
• Demonstrable knowledge of facilitation methodology
 
Certificate / License required 
 
• A tertiary specialisation or qualification in HR will be an advantage.
• A recognised train-the-trainer or equivalent certification.
 
Additional Requirements 
 
• Expert level knowledge of structured customer care and service provision processes and procedures. 
• Excellent working knowledge of processes related to complaint resolution, objection handling, difficult customer handling and service provision etiquettes.
• Strong command of spoken & written English with well-developed stand up presentation skills.
• Proficient in the use of MS Office Suite.
 
CORE COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

       Warning on Recruitment Fraud

          flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                  recently, claiming to be offers of employment from flydubai.


          These offers often look legitimate and may include job descriptions, salary, and benefit details.

          The offers then direct recipients to provide bank account details.


          Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to.


           flydubai does not send emails, letters or other messages requesting your bank account details

           in order to process documents. flydubai will also never refer you to a third party to process                        applications or visas. Official communications from flydubai will only come from an email  

           address ending in @flydubai.com and job opportunities with flydubai are advertised on

           flydubai’s websites.

           If you receive any e-mail, letter or other message which you have not requested or are

           expecting and it purports to be from flydubai, please contact us at letstalk@flydubai.com and                    include the subject line “Recruitment Fraud” to confirm the authenticity of the message.

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