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Manager - IT Production Services (IDC)

Manager - IT Production Services (IDC)
18000386 Requisition #
Thanks for your interest in the Manager - IT Production Services (IDC) position. Unfortunately this position has been closed but you can search our 1 open jobs by clicking here.

Minimum Qualification 

• A university degree in business or technology. BS in Computer Science, Computer Engineering, Business or similar fields is highly desired with MSc or MBA preferred.
• AWS or AZURE certifications


• 12+ years’ total experience, including 6+ years in a production 24/7 high-availability multi-site enterprise of mission critical systems, ERP and CRM environments, including application hosting, voice and data networks, security and information protection and 4+ years’ experience with high availability networks and replicated disaster recovery architectures.
• 10 to 15 years of IT and business/industry work experience, with at least 3 years of experience in managing multiple medium to large cross-functional teams or projects, and influencing senior level management and key stakeholders.
• Hands-on technical depth with direct oversight, problem solving leadership and participation for complex infrastructure implementation, system upgrades and Operational troubleshooting.
• Experience in areas such as process design, re-engineering, organizational transformation, ITIL, Six Sigma and Lean and/or CMMI.
• Strong process engineering experience in implementing and streamlining IT Service Management functions.
• Experienced in managing compliant operations and ensuring successful internal, external and FDA/EMA audits.
• Demonstrated progressive experience in the management of a technical support team.
• Extensive years of experience in managing Travel Reservation System or similar mission critical systems.
• Extensive years of experience on Distributed Systems such as e-commerce sites, mobile devices, kiosks, and point of sale systems
• Extensive years of experience on Enterprise Applications such as ERP, SAP, Ariba, or Maximo.
• Demonstrated years of experience on managing Cloud-based development and test environments.
• Extensive years in Test Systems or Test Environment Management or similar function, with at least 8 years in a management role.
• Extensive years’ experience as a Manager leading System Maintenance and Environment Management planning, coordination and verification activities for a division or group.
• Experience with comprehensive disaster recovery architecture and Operations, including storage area, network and redudundant, highly-available server and networks architectures.
• Proven ability at quickly assessing the impact of technical issues on the business, making decisions appropriately and communicating the same to relevant user levels.
• Experience in managing AWS or AZURE Virtual Private Clouds
• Proven leadership experience managing cross-functional teams and influencing senior level management and key stakeholders.

Knowledge / Skills 

• Strong ITIL Release Management process knowledge.
• Strong Project or Portfolio Management process knowledge.
• Proven knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations.
• Broad technical knowledge of network and PC operating systems including Windows Server/Desktop OS, Virtualization, Business Applications, Networking.
• PC literacy and MSOffice skills (Visio, Outlook, Word, Excel, PowerPoint) required.

Certificate / License required 

• Certification in ITIL required.
• ITIL Foundations V3 Certified.
• Project Management Professional (PMP) certification.
• AWS or AZURE Certification


• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
• Strategic Thinking
• Business Acumen
• Inspiring & Developing others
• Decision Making

       Warning on Recruitment Fraud

          flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                  recently, claiming to be offers of employment from flydubai.

          These offers often look legitimate and may include job descriptions, salary, and benefit details.

          The offers then direct recipients to provide bank account details.

          Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to.

           flydubai does not send emails, letters or other messages requesting your bank account details

           in order to process documents. flydubai will also never refer you to a third party to process                        applications or visas. Official communications from flydubai will only come from an email  

           address ending in @flydubai.com and job opportunities with flydubai are advertised on

           flydubai’s websites.

           If you receive any e-mail, letter or other message which you have not requested or are

           expecting and it purports to be from flydubai, please contact us at letstalk@flydubai.com and                    include the subject line “Recruitment Fraud” to confirm the authenticity of the message.

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