Reservation Services Officer (IDC)

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16000691 Requisition #
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To provide support to the network and oversee functions associated with the Reservation/Agency and Visa desk.

KEY ACCOUNTABILITIES

Key Activities

1. Monitor, track and ensure the agreed Service Quality Level is met for all activities

2. Load schedules that are advised by planning correctly and in a timely manner

3. Carry out system testing before implementation of new versions of reservation systems

4. Ensure disruptions are handled smoothly and effectively to minimise passenger inconvenience and costs

5. Ensure refunds are done correctly and in a timely manner

6. Guide the team to work smartly by streamlining and by evaluating the key processes for automation

7. Ensure staff are motivated by giving them regular feedback and are trained periodically

8. Ensure enough control checks are in place and is monitored regularly

9. Have a policy and procedure related document for reference at all times


Qualifications:


MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• A minimum of 2 years’ experience in Airline business, with at least 1 years’ experience in business support.

Knowledge / Skills

• In-depth knowledge of Industry practices and procedures

• Good knowledge of Reservations system and support processes




CORE COMPETENCIES




• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)
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Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation                 recently, claiming to be offers of employment from flydubai.


These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.


Although these offers may appear genuine, they are fraudulent and should be deleted                           immediately and not responded to. flydubai does not send emails, letters or other messages                   requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in @flydubai.com and job opportunities with

flydubai are advertised on flydubai’s websites.


If you receive any e-mail, letter or other message which you have not requested or are expecting               and it purports to be from flydubai, please contact us at letstalk@flydubai.com and include the                 subject line “Recruitment Fraud” to confirm the authenticity of the message.

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